Privacy Policy

1. Introduction

Jagruti Wellness (“we”, “our”, “us”) is committed to safeguarding your personal and sensitive information. As a provider of mental health and emotional wellness services, we understand the importance of confidentiality, trust, and ethical data handling.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://jagrutiwellness.com/ or interact with our services.

We operate in compliance with:

• The Information Technology Act, 2000
• The SPDI Rules (Sensitive Personal Data or Information Rules), 2011
• Applicable advertising and healthcare communication guidelines

By using our website, you agree to the terms of this Privacy Policy.

2. Scope of This Policy

This policy applies to:

• Website visitors
• Individuals submitting inquiry or consultation forms
• Users interacting via ads (Google Ads, Meta Ads, landing pages)

This policy does not apply to offline treatment or hospital records.

3. Information We Collect

3.1 Personal Information

We may collect:

• Full Name
• Phone Number
• Email Address

3.2 Sensitive Personal Data (Health Information)

Given the nature of our services, you may voluntarily provide:

• Mental health conditions or concerns
• Emotional or psychological symptoms
• Therapy or consultation requirements

⚠️ This information is treated as Sensitive Personal Data (SPDI) under Indian law.

3.3 Technical & Usage Data

Automatically collected data includes:

• IP address
• Device and browser type
• Pages visited
• Time spent on website
• Referral sources

3.4 Cookies & Tracking Technologies

We use cookies and similar technologies for:

• Website functionality
• Analytics (e.g., Google Analytics)
• Ad performance tracking (Google Ads, Meta Pixel)

You may disable cookies via browser settings.

4. How We Use Your Information

We use your data strictly for legitimate purposes:

4.1 Service Delivery

• Responding to inquiries
• Scheduling consultations
• Connecting you with qualified professionals

4.2 Communication

• Follow-up calls, WhatsApp, or emails
• Providing relevant information about services

4.3 Marketing & Advertising

• Optimizing ad campaigns
• Retargeting (where applicable and compliant)

4.4 Website Improvement

• Analytics and performance monitoring

4.5 Legal Compliance

• Meeting regulatory and legal obligations

5. Legal Basis & Consent

By submitting your information:

• You provide explicit consent for data collection and use
• You acknowledge sharing health-related information voluntarily
• You may withdraw consent at any time.

6. Sensitive Data Protection & Confidentiality

We follow strict safeguards for sensitive health information:

• Access restricted to authorized personnel only
• Data used strictly for consultation purposes
• No unauthorized disclosure

🚫 We do NOT sell, rent, or trade your personal or medical data.

7. Data Sharing & Third Parties

We may share data with:

7.1 Internal Team

• Counselors
• Psychiatrists
• Support staff

7.2 Service Providers

• CRM systems
• Cloud storage providers
• Analytics tools

7.3 Advertising Platforms

• Google Ads
• Meta (Facebook/Instagram)

All third parties are expected to maintain confidentiality.

8. Data Retention

We retain your information only as long as necessary:

• For inquiry resolution
• For service-related communication
• As required by law

After this, data is securely deleted or anonymized.

9. Data Security Measures

We implement industry-standard security measures:

• SSL encryption (HTTPS)
• Secure servers and databases
• Role-based access control
• Regular monitoring and updates

⚠️ However, no digital system is completely secure.

10. Your Rights

You have the right to:

• Access your data
• Request correction
• Request deletion
• Withdraw consent

To exercise your rights, contact us at:
📧 support@jagrutiwellness.com

11. Third-Party Links

Our website may include links to third-party websites.
We are not responsible for their privacy practices.

12. Children’s Privacy

Our services are not intended for individuals under 18 without parental or guardian supervision.
We do not knowingly collect data from minors without consent.

13. Medical & Emergency Disclaimer (Important)

• This website is not a substitute for professional medical diagnosis or treatment
• Information shared via forms does not establish a doctor-patient relationship
• In case of emergency, contact local emergency services immediately

14. Advertising Compliance Disclaimer

Our advertisements:

• Are intended for awareness and informational purposes
• Do not guarantee outcomes or results
• Comply with healthcare advertising policies of Google and Meta

15. Changes to This Policy

We may update this Privacy Policy periodically.
Updates will be reflected with a revised “Last Updated” date.

16. Contact Information

For questions, concerns, or requests: